Penerapan Sistem E-government  dalam Pelayanan Pengurusan Surat Keterangan Tidak Mampu (SKTM) di Kantor Camat Selong Kabupaten Lombok Timur

Agus Kurniawan; Basri Mulyani; Johan Maligan

doi:10.55681/seikat.v5i4.2968

Authors

Agus Kurniawan Universitas Gunung Rinjani Lombok Timur
Basri Mulyani Universitas Gunung Rinjani
Johan Maligan Universitas Gunung Rinjani

DOI:

https://doi.org/10.55681/seikat.v5i4.2968

Keywords:

E-Government, Pelayanan Publik, Surat Keterangan Tidak Mampu, Efektivitas Pelayanan, Transformasi Digital

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas penerapan sistem e-government dalam pelayanan pengurusan Surat Keterangan Tidak Mampu (SKTM) di Kantor Camat Selong Kabupaten Lombok Timur, serta mengidentifikasi faktor pendukung dan faktor penghambat dalam implementasinya. Penelitian ini menggunakan metode hukum empiris dengan pendekatan deskriptif kualitatif. Data diperoleh melalui wawancara, observasi, dan studi dokumentasi yang dilakukan terhadap aparatur pemerintah kecamatan dan masyarakat pengguna layanan. Hasil penelitian menunjukkan bahwa penerapan sistem e-government telah memberikan dampak positif terhadap peningkatan kualitas pelayanan publik, terutama dalam aspek kecepatan pelayanan, ketepatan administrasi, transparansi, dan kemudahan akses pelayanan bagi masyarakat. Penggunaan sistem elektronik membantu aparatur dalam proses pendataan, verifikasi, penyimpanan data, dan pencetakan dokumen secara lebih efektif dibandingkan sistem manual sebelumnya. Efektivitas pelayanan pengurusan SKTM melalui sistem e-government terlihat dari berkurangnya waktu pelayanan dan meningkatnya kepuasan masyarakat terhadap pelayanan administrasi di Kantor Camat Selong. Faktor pendukung penerapan sistem e-government meliputi dukungan kebijakan pemerintah, komitmen aparatur, tersedianya sarana teknologi, dan meningkatnya kebutuhan masyarakat terhadap pelayanan yang cepat dan praktis. Sementara itu, faktor penghambat meliputi keterbatasan jaringan internet, rendahnya literasi digital masyarakat, keterbatasan kemampuan aparatur dalam penguasaan teknologi informasi, serta belum optimalnya integrasi sistem pelayanan antarinstansi. Penelitian ini menunjukkan bahwa pengembangan e-government di tingkat kecamatan masih memerlukan penguatan infrastruktur teknologi dan peningkatan kapasitas sumber daya manusia agar pelayanan publik berbasis digital dapat berjalan lebih efektif dan berkelanjutan.

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