Analysis of the Influence of Work Environment and Organizational Trust on Employee Loyalty with Job Satisfaction as a Mediating Variable at PT Bank Pembangunan Daerah Banten (Perseroda) Tbk

Adela Winda Iryana Putri; Moh. Sutoro; Basrowi Basrowi

doi:10.55681/economina.v5i9.4332

Authors

Adela Winda Iryana Putri Universitas Bina Bangsa, Indonesia
Moh. Sutoro Universitas Bina Bangsa, Indonesia
Basrowi Universitas Bina Bangsa, Indonesia

DOI:

https://doi.org/10.55681/economina.v5i9.4332

Keywords:

Work Environment, Organizational Trust, Job Satisfaction, Employee Loyalty, SEM-PLS.

Abstract

ployee loyalty is one of the key factors determining a company’s success in achieving its organizational goals. The level of employee loyalty is influenced by various factors, including the work environment, organizational trust, and job satisfaction. Therefore, research is needed to determine the relationships among these variables among employees of PT Bank Pembangunan Daerah Banten (Perseroda) Tbk.
This study aims to analyze the effect of the work environment on job satisfaction, the effect of the work environment on employee loyalty, the effect of organizational trust on job satisfaction, the effect of organizational trust on employee loyalty, the effect of job satisfaction on employee loyalty, and the effect of the work environment and organizational trust on employee loyalty through job satisfaction as a mediating variable.
This study employs a quantitative method with descriptive and confirmatory approaches. The study population consisted of 71 employees of PT Bank Pembangunan Daerah Banten (Perseroda) Tbk. The sampling technique used was saturation sampling (census), so the entire population was included in the study sample. Data collection was conducted using a questionnaire with a five-point Likert scale, while data analysis utilized Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the assistance of SmartPLS.
The results indicate that organizational trust has a positive and significant effect on job satisfaction (β=0.584; p=0.000), organizational trust has a positive and significant effect on employee loyalty (β=0.476; p=0.000), the work environment has a positive and significant effect on job satisfaction (β=0.591; p=0.000), the work environment has a positive and significant effect on employee loyalty (β=0.361; p=0.000), and job satisfaction has a positive and significant effect on employee loyalty (β=0.330; p=0.000). Furthermore, job satisfaction was found to significantly mediate the effects of organizational trust and the work environment on employee loyalty.
Based on the research results, it can be concluded that the work environment and organizational trust can increase employee loyalty both directly and indirectly through job satisfaction. Therefore, companies need to create a conducive work environment, increase organizational trust, and strengthen job satisfaction as a strategy to continuously improve employee loyalty

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