Analysis Of Knowledge Management Implementation To Improve Employee Performance At The West Pamulang Village Office, South Tangerang
DOI:
https://doi.org/10.55681/economina.v5i9.4101Keywords:
Knowledge Management, SECI Model, Employee Performance, Public Sector OrganizationAbstract
This study aims to analyze the implementation of Knowledge Management (KM) in improving employee performance at the Pamulang Barat Sub-district Office, South Tangerang. The research focuses on the implementation of KM based on the Socialization, Externalization, Combination, and Internalization (SECI) stages, the effectiveness of KM implementation on employee performance improvement, and the factors that cause KM implementation to be less than optimal. This study used a qualitative approach with a descriptive method. Data were collected through in-depth interviews, observation, and documentation of purposively selected informants, and analyzed through data reduction, data display, and conclusion drawing, with validity maintained through source and data triangulation. The results show that KM implementation based on the SECI Model has taken place through knowledge sharing among employees, documentation of work knowledge, integration of organizational data, and the application of knowledge in task execution. KM implementation has a positive impact on work communication, organizational coordination, service effectiveness, employee adaptability, and work competency. However, KM implementation has not run optimally due to constraints such as suboptimal knowledge documentation, the absence of a structured knowledge-sharing system, limited information system integration, dependence on individual knowledge, and limited training and competency development. The study concludes that a more structured, integrated, and sustainable knowledge management system is needed for KM implementation to run more optimally in supporting public sector organizational performance.
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