Systematic Literature Review on Room Division Daily Workers for Short Escape Tourism in Batam from a Strategic Management Perspective

Nensi Lapotulo; Rahmadi Rahmadi; Suci Cahayaty Sinaga; Haufi Sukmamedian; Agung Arif Gunawan; Felicia Felicia

doi:10.55681/economina.v5i8.3723

Authors

Nensi Lapotulo Politeknik Pariwisata Batam, Indonesia
Rahmadi Politeknik Pariwisata Batam, Indonesia
Suci Cahayaty Sinaga Politeknik Pariwisata Batam, Indonesia
Haufi Sukmamedian Politeknik Pariwisata Batam, Indonesia
Agung Arif Gunawan Politeknik Pariwisata Batam, Indonesia
Felicia Politeknik Pariwisata Batam, Indonesia

DOI:

https://doi.org/10.55681/economina.v5i8.3723

Keywords:

Room Division; Daily Workers; Short Escape Tourism; Strategic Management; Batam; PRISMA

Abstract

This study synthesises empirical evidence on the utilisation of daily workers within hotel room divisions to address the unique demands of short-escape tourism in Batam, framed comprehensively through a strategic management perspective. Following the PRISMA 2020 guidelines, a systematic literature review was conducted on publications from 2022 to 2026. This core data was further supplemented by foundational literature and official regional statistics to provide necessary contextual depth. From an initial pool of 151 records, 37 duplicates were systematically removed, 114 were screened, and 49 full texts were assessed. This process ultimately resulted in 30 peer-reviewed studies for thematic synthesis, alongside 8 official documents analysed separately to ground the conceptual findings in empirical destination data. The prevailing themes identified across the literature include workforce agility (73.3%), service quality (66.7%), employee well-being (60.0%), digital scheduling (53.3%), cross-functional training (50.0%), and employment protection (43.3%). Contextually, foreign tourist arrivals in Batam surged by 48.94% between April and May 2026, yet the average length of stay in May remained exceptionally short at only 1.84 nights. This distinct visitation pattern concentrates the operational load spanning check-ins, check-outs, intensive cleaning, room status updates, and linen turnover into remarkably narrow timeframes. To navigate this volatility strategically, the study proposes the Batam Short-Escape RD-DW Strategic Model. This integrated framework encompasses demand sensing, workload segmentation, verified talent pools, competency- and risk-based matching, stringent service controls, iterative learning, and robust job protection mechanisms. Ultimately, daily workers are recommended as a complementary operational capacity rather than a core replacement. Their successful integration must be evaluated against a set of multifaceted Key Performance Indicators (KPIs), including room readiness, wait times, service defects, rework rates, overtime reduction, guest satisfaction, payment reliability, and skills mobility.

Downloads

Download data is not yet available.

References

Akhmedova, A., Mas-Machuca, M., & Marimon, F. (2022). ‘I get my income from sharing’: Modeling satisfaction of peer service providers on capital and labor sharing economy platforms. Journal of Hospitality and Tourism Management, 51, 452–461. https://doi.org/10.1016/j.jhtm.2022.05.002

Alauddin, F. D. A., Aman, A., Ghazali, M. F., & Daud, S. (2025). The influence of digital platforms on gig workers: A systematic literature review. Heliyon, 11(1), e41491. https://doi.org/10.1016/j.heliyon.2024.e41491

Almuhtada, D., Kurnia, O., & Wibowo, A. (2024). Analysis of laundry employee workload at X Hotel Batam. Jurnal Mekar, 2(2), 52–57. https://doi.org/10.59193/jmr.v2i2.239

Batam City Central Statistics Agency. (2025). Batam City in Figures 2025. https://batamkota.bps.go.id/id/publication/2025/02/28/a5735c3be81a8a72f8a1e9f0/kota-batam-dalam-angka-2025.html

Batam City Central Statistics Agency. (2025a). In October 2025, the number of foreign tourists visiting Batam City was 139,443. https://batamkota.bps.go.id/id/pressrelease/2025/12/02/661/pada-oktober-2025-jumlah-wisman-mancanegara-ke-kota-batam-sebanyak-139-443-kunjungan.html

Batam City Central Statistics Agency. (2026a). Batam City Tourism Development, May 2026. https://batamkota.bps.go.id/id/pressrelease/2026/07/02/748/perkembangan-pariwisata-kota-batam-mei-2026.html

Batam City Central Statistics Agency. (2026b). Batam City Tourism Development April 2026. https://batamkota.bps.go.id/id/pressrelease/2026/06/03/745/perkembangan-pariwisata--kota-batam-april-2026.html

Batam City Central Statistics Agency. (2026c). Batam City Tourism Development March 2026. https://batamkota.bps.go.id/id/pressrelease/2026/05/05/741/perkembangan-pariwisata-kota-batam-maret-2026.html

Batam City Central Statistics Agency. (2026d). In November 2025, the number of foreign tourists visiting Batam City was 127,667, with a ROR of 57.36 percent. https://batamkota.bps.go.id/id/pressrelease/2026/01/05/724/pada-november-2025-jumlah-wisman-mancanegara-ke-kota-batam-sebanyak-127-667-kunjungan---tpk-hotel-bintang-di-kota-batam--sebesar-57-36-persen-.html

Batam City Central Statistics Agency. (2026e). Batam's Exports and Tourism Will Soar Significantly at the End of 2025. https://batamkota.bps.go.id/id/news/2026/02/03/62/ekspor-dan-pariwisata-batam-melonjak-signifikan-di-penghujung-tahun-2025.html

Booth, A., Sutton, A., Clowes, M., & Martyn-St James, M. (2022). Systematic Approaches to a Successful Literature Review (3rd ed.). SAGE. https://uk.sagepub.com/en-gb/eur/systematic-approaches-to-a-successful-literature-review/book271102

Choirisa, S. F. (2023). Examining organizational commitment between multidimensional work stressors and employee behavior in Indonesia through the conservation of resources theory. Journal of Quality Assurance in Hospitality & Tourism. https://doi.org/10.1080/1528008X.2023.2293140

Dawson, M., Guchait, P., Russen, M., Wang, X., & Pasamehmetoglu, A. (2023). Hospitality organizational culture: Impact on employee job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Journal of Human Resources in Hospitality & Tourism, 22(3), 460–488. https://doi.org/10.1080/15332845.2023.2180963

Dedema, M., & Rosenbaum, H. (2024). Socio-technical issues in the platform-mediated gig economy: A systematic literature review. Journal of the Association for Information Science and Technology, 75(3), 344–374. https://doi.org/10.1002/asi.24868

Dowlut, N., & Gobin-Rahimbux, B. (2023). Forecasting resort hotel tourism demand using deep learning techniques: A systematic literature review. Heliyon, 9(7), e18385. https://doi.org/10.1016/j.heliyon.2023.e18385

Gautam, V., Mishra, A. A., & Maheshwari, M. (2024). Examining the relevance of human resource management in gig work: A systematic literature review and research agenda. German Journal of Human Resource Management, 38(4), 375–412. https://doi.org/10.1177/23970022241231536

Gundert, S., & Leschke, J. (2024). Challenges and potentials of evaluating platform work against established job-quality measures. Economic and Industrial Democracy. https://doi.org/10.1177/0143831X231199891

Haddaway, N. R., Page, M. J., Pritchard, C. C., & McGuinness, L. A. (2022). PRISMA2020: An R package and Shiny app for producing PRISMA 2020-compliant flow diagrams. Campbell Systematic Reviews, 18(2), e1230. https://doi.org/10.1002/cl2.1230

Hong, Q. N., Fàbregues, S., Bartlett, G., Boardman, F., Cargo, M., Dagenais, P., Gagnon, M.-P., Griffiths, F., Nicolau, B., O’Cathain, A., Rousseau, M.-C., Vedel, I., & Pluye, P. (2018). The Mixed Methods Appraisal Tool (MMAT) version 2018 for information professionals and researchers. Education for Information, 34(4), 285-291. https://doi.org/10.3233/EFI-180221

Hu, M., Pantano, E., & Stylos, N. (2024). A systematic review of city break travel in tourism. International Journal of Tourism Research, 26(4), e2728. https://doi.org/10.1002/jtr.2728

Hussain, M., & Malik, M. (2022). How do dynamic capabilities enable hotels to be agile and resilient? A mediation and moderation analysis. International Journal of Hospitality Management, 106, 103266. https://doi.org/10.1016/j.ijhm.2022.103266

Ingram, W., Murphy, K. S., & Weinland, J. (2023). The moderating effect of hotel shift work on the relationship between employee work engagement and job satisfaction. Journal of Human Resources in Hospitality & Tourism, 22(2), 239–265. https://doi.org/10.1080/15332845.2023.2154029

Kozlovskis, K., Liu, Y., Lace, N., & Meng, Y. (2023). Application of machine learning algorithms to predict hotel occupancy. Journal of Business Economics and Management, 24(3), 594–613. https://doi.org/10.3846/jbem.2023.19775

Kurnia, O., Lapotulo, N., Simatupang, D. T., & Hermawati, N. N. (2023). Analysis of room attendant workload at Asialink Hotel Batam City. Journal of Tourism and Economics, 6(1), 1–10. https://doi.org/10.36594/jtec/e6v6n1a1

Kwok, L. (2022). Labor shortage: A critical reflection and a call for industry-academia collaboration. International Journal of Contemporary Hospitality Management, 34(11), 3929–3943. https://doi.org/10.1108/IJCHM-01-2022-0103

Leoni, L., & Panizzon, M. (2026). Hotel organizational resilience: A dynamic capabilities framework. Cornell Hospitality Quarterly. https://doi.org/10.1177/19389655261431754

Liu, R., & Yin, H. (2024). How algorithmic management influences gig workers' job crafting. Behavioral Sciences, 14(10), 952. https://doi.org/10.3390/bs14100952

Manfreda, A., Bisson, A., Lee, C., Scerri, M., & Presbury, R. (2024). Conceptualizing the hospitality service mindset for the future hospitality workforce. Journal of Hospitality and Tourism Management, 58, 115–128. https://doi.org/10.1016/j.jhtm.2023.12.003

Masta, R., & Kaushiva, P. (2024). Work in the platform economy: A systematic literature review. Employee Relations. https://doi.org/10.1108/ER-12-2023-0638

Mensah, C., Baah, N. G., Nutsugbodo, R. Y., & Ankor, A. (2023). Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana. Journal of Human Resources in Hospitality & Tourism, 22(3), 396–416. https://doi.org/10.1080/15332845.2023.2180728

Morosan, C., & Bowen, J. T. (2022). Labor shortage solution: Redefining hospitality through digitization. International Journal of Contemporary Hospitality Management, 34(12). https://doi.org/10.1108/IJCHM-03-2022-0304

Newnham, M. P., & Dutt, C. S. (2023). Treasure hunt: The quest for knowledge by hotel employees in Dubai, UAE. Journal of Human Resources in Hospitality & Tourism, 22(2), 167–190. https://doi.org/10.1080/15332845.2023.2153555

Osei, H. V., Asiedu-Appiah, F., & Ansah, R. O. (2023). Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment. Journal of Human Resources in Hospitality & Tourism, 22(1), 26–48. https://doi.org/10.1080/15332845.2023.2126929

Page M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., et al. (2021a). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ, 372:n71. https://doi.org/10.1136/bmj.n71

Page M. J., Moher, D., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., et al. (2021b). PRISMA 2020 explanation and elaboration: updated guidance and exemplars for reporting systematic reviews. BMJ, 372:n160. https://doi.org/10.1136/bmj.n160

Pollock D., Peters M. D. J., Khalil H., McInerney P., Alexander L., Tricco A. C., Evans C., de Moraes É. B., Godfrey C. M., Pieper D., Saran A., Stern C., & Munn Z. (2023). Recommendations for the extraction, analysis, and presentation of results in scoping reviews. JBI Evid Synth, 21(3), 520-532. https://doi.org/10.11124/JBIES-22-00123

Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., Britten, N., Roen, K., & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews: A product from the ESRC Methods Programme. https://doi.org/10.13140/2.1.1018.4643

Rethlefsen M. L., Kirtley S., Waffenschmidt S., Ayala A. P., Moher D., Page M. J., & Koffel J. B.; PRISMA-S Group. (2021). PRISMA-S: an extension to the PRISMA Statement for Reporting Literature Searches in Systematic Reviews. Systematic Reviews, 10(1), 39. https://doi.org/10.1186/s13643-020-01542-z

Subakti, A. G., Maribelle, M. G., & Sanjaya, W. (2022). The effect of service quality on customer satisfaction in the front office department during COVID-19. NHI Hospitality International Journal, 1(1), 28–38. https://doi.org/10.34013/nhij.v1i1.886

Thomas, J., & Harden, A. (2008). Methods for the thematic synthesis of qualitative research in systematic reviews. BMC Medical Research Methodology, 8, 45. https://doi.org/10.1186/1471-2288-8-45

World Bank. (2023). Working Without Borders: The Promise and Peril of Online Gig Work. World Bank. https://www.worldbank.org/en/topic/jobsanddevelopment/publication/online-gig-work

Wulandari, N. K. P., Nadra, N. M., Bagiastuti, N. K., Astawa, I. K., & Budiasa, I. M. (2023). Applying green hotel to enhance service quality of the front office staff at Mercure Bali Legian. International Journal of Tourism and Hospitality in Asia Pacific, 2(2), 104–115. https://doi.org/10.56743/ijothe.v2i2.254

Xingyang, L., Kexin, Z., Qi, S., Xiaoxiao, F., & Yue, L. (2024). How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions. Tourism Management, 104, 104932. https://doi.org/10.1016/j.tourman.2024.104932