The Impact of a Total Compensation System on Employee Retention Through Increased Job Satisfaction: An Analysis of Online Employee Reviews at Kopi Kenangan

Nazwa Asysara Insani; Nadia Saﬁra  Rоslyana; Nazwa Zalfadhiya; Agung Zulﬁkri

doi:10.55681/economina.v5i4.1967

Authors

Nazwa Asysara Insani Universitas Pembangunan Jaya, Tangerang Selatan, Indonesia
Nadia Saﬁra Rоslyana Universitas Pembangunan Jaya, Tangerang Selatan, Indonesia
Nazwa Zalfadhiya Universitas Pembangunan Jaya, Tangerang Selatan, Indonesia
Agung Zulﬁkri

DOI:

https://doi.org/10.55681/economina.v5i4.1967

Keywords:

Total Competence, Employee Retention, Job Satisfaction

Abstract

This study attempts to examine the extent to which the total competency system influences a company's ability to retain its employees, by positioning job satisfaction as a variable mediating the relationship. The object of the study is centered on Kopi Kenangan, one of the most aggressive players in the Indonesian food and beverage (F&B) industry. The case study approach was conducted using secondary data sources, namely a collection of online reviews left by employees on the Glazdoor and Indeed platforms from 2021 to 2024. The analysis revealed that employee perceptions of both financial and non-financial compensation components remain below expectations, particularly regarding base salary, bonus schemes, and workload distribution. This inequality contributes to low job satisfaction, which ultimately increases the likelihood of employees leaving the company. This result is in line with the total reward framework developed by Milkovich, Newman & Gerhart (2020) and Herzberg's two-factor theory, and also provides a basis for recommendations for companies in the F&B sector to redesign their compensation policies in a more comprehensive and strategic manner.

Downloads

Download data is not yet available.

References

Akanda, M. A. U., Siddiqui, S. H., Karmaker, C. L., & Noor, S. (2023). Impact of HRM practices on employee retention: Moderating role of job satisfaction. Journal of Social & Organizational Matters, 2(3), 72–92.

Aztuti, R. R., Prabowo, H., & Puspitasari, R. H. U. (2023). The effect of compensation and work-life balance on employee retention through job satisfaction (case study at PT Sandang Asia Maju Abadi Semarang). Stability: Journal of Management and Business, 6(1), 39–62.

Badan Pusat Statistik. (2024). Statistik penyediaan makanan dan minuman 2023. BPS-Statistics Indonesia. https://www.bps.go.id

Berber, N., & Gašić, D. (2024). The mediating role of employee commitment in the relationship between compensation system and turnover intentions. Employee Relations: The International Journal, 46(6), 1423–1440. https://doi.org/10.1108/ER-09-2023-0451

Bharath, M. (2023). Something beyond paycheque to boosting employee retention: Evidence from a South Indian hospital. Vilakshan-XIMB Journal of Management, 20(1), 114–129.

Cake. (2025). Panduan terbaru cara melamar kerja di Kopi Kenangan. https://www.cake.me/resource/industry-job-overview/cara-melamar-kerja-di-kopi-kenangan

Ehebhamhen, A. E., & Okolie, U. (2026). Understanding the relationship and influence of total rewards management on employee retention in modern organizations. Indonesian Journal of Economics and Management, 6(2), 132–149. https://doi.org/10.35313/ijem.v6i2.6803

Gallup. (2024, July). 42% of employee turnover is preventable but often ignored. https://www.gallup.com/workplace/646538/employee-turnover-preventable-often-ignored.aspx

Glassdoor. (2024). Kenangan Coffee employee reviews. https://www.glassdoor.com/Reviews/Kenangan-Coffee-Reviews-E8661411.htm

Indeed. (2024). Working at Kopi Kenangan: Employee reviews. https://id.indeed.com/cmp/Kopi-Kenangan/reviews

Kanwal, H., Hayyat, A., & Kiran, M. (2023). Navigating the brain drain challenge: The role of compensation, job embeddedness, and commitment in employee retention in Pakistan’s telecom sector. Qlantic Journal of Social Sciences and Humanities, 4(3), 52–67.

Kementerian Perindustrian. (2023, August). Industri makanan dan minuman tumbuh 5,35 persen di kuartal pertama 2023. Harian Jogja. https://ekbis.harianjogja.com

Kopi Kenangan. (2022). Pencapaian Kenangan Brands tahun 2021: Menjadi perusahaan New Retail F&B unicorn pertama di Asia Tenggara. https://kopikenangan.com/news

Milkovich, G. T., Newman, J. M., & Gerhart, B. (2020). Compensation (13th ed.). McGraw-Hill Education.

Sorn, M. K., Faniband, M., & Farid, F. (2023). The effectiveness of compensation in maintaining employee retention. Open Journal of Business and Management, 11(4), 1707–1720. https://doi.org/10.4236/ojbm.2023.114094

Suryathi, W., Widiantara, I. M., & Siwantara, I. W. (2023). Compensation and work environment on employee retention. World Journal of Advanced Research and Reviews, 19(3), 24–28. https://doi.org/10.30574/wjarr.2023.19.3.1764

Syal, A., Rosnani, T., Daud, I., Kalis, M. C. I., & Hendri, M. I. (2024). The influence of reward and work-life balance on employee retention with job satisfaction as mediating variable among Generation Z in West Kalimantan. Jurnal of Management and Accounting Studies (JMAS), 7(1), 270–279.

Tarigan, J., Cahya, J., Valentine, A., Hatane, S., & Jie, F. (2022). Total reward system, job satisfaction and employee productivity on company financial performance: Evidence from Indonesian Generation Z workers. Journal of Asia Business Studies, 16(1), 1–22. https://doi.org/10.1108/JABS-04-2021-0151

Thamrin Group. (2025). Kerja di F&B: Pilihan pas kalau kamu anti monoton! https://thamrin.co.id/id/articles/kerja-di-fb-pilihan-pas-kalau-kamu-anti-monoton

Yanti, V. A., Suwanti, & Ong, D. (2024). Pengaruh kapasitas karyawan dan pelayanan terhadap kepuasan konsumen pada produk Kopi Kenangan. Journal of Scientech Research and Development, 6(2), 12–20. https://doi.org/10.56670/jsrd.v6i2.453