MUNIR, R. M.; WINDASARI, N. A. Organisational Readiness for AI Contact Center Adoption in Indonesian Banking. JURNAL ECONOMINA, [S. l.], v. 5, n. 8, p. 5725–5739, 2026. DOI: 10.55681/economina.v5i8.3809. Disponível em: https://ejournal.45mataram.ac.id/index.php/economina/article/view/3809. Acesso em: 15 sep. 2026.