RANGGA GARNAMA; EKO RUDI CAHYADI; ALIM SETIAWAN. Analysis of Service Quality Improvement at PT XYZ through the Integration of the Kano Model, Markov Model, and the Push–Pull–Mooring Effect. JURNAL ECONOMINA, [S. l.], v. 5, n. 7, p. 4198–4206, 2026. DOI: 10.55681/economina.v5i7.3231. Disponível em: https://ejournal.45mataram.ac.id/index.php/economina/article/view/3231. Acesso em: 5 aug. 2026.