Amrin Pettarani, Anwar Tahir, Alfian Umar, Wardina Suwedy, and Arif Fuddin Usman, “Satisfied Yet Uneasy about Safety: Customer Satisfaction and Importance–Performance Gaps in Ferry Services on the Bajoe–Kolaka Route”, AJPM, vol. 2, no. 12, pp. 618–628, Dec. 2024.