Amrin Pettarani, Anwar Tahir, Alfian Umar, Wardina Suwedy and Arif Fuddin Usman (2024) “Satisfied Yet Uneasy about Safety: Customer Satisfaction and Importance–Performance Gaps in Ferry Services on the Bajoe–Kolaka Route”, ARMADA : Jurnal Penelitian Multidisiplin, 2(12), pp. 618–628. doi: 10.55681/armada.v2i12.4626.