Amrin Pettarani, Anwar Tahir, Alfian Umar, Wardina Suwedy, and Arif Fuddin Usman. 2024. “Satisfied Yet Uneasy about Safety: Customer Satisfaction and Importance–Performance Gaps in Ferry Services on the Bajoe–Kolaka Route”. ARMADA : Jurnal Penelitian Multidisiplin 2 (12):618-28. https://doi.org/10.55681/armada.v2i12.4626.