AMRIN PETTARANI; ANWAR TAHIR; ALFIAN UMAR; WARDINA SUWEDY; ARIF FUDDIN USMAN. Satisfied Yet Uneasy about Safety: Customer Satisfaction and Importance–Performance Gaps in Ferry Services on the Bajoe–Kolaka Route. ARMADA : Jurnal Penelitian Multidisiplin, [S. l.], v. 2, n. 12, p. 618–628, 2024. DOI: 10.55681/armada.v2i12.4626. Disponível em: https://ejournal.45mataram.ac.id/index.php/armada/article/view/4626. Acesso em: 8 oct. 2026.