[1]
Amrin Pettarani, Anwar Tahir, Alfian Umar, Wardina Suwedy and Arif Fuddin Usman 2024. Satisfied Yet Uneasy about Safety: Customer Satisfaction and Importance–Performance Gaps in Ferry Services on the Bajoe–Kolaka Route. ARMADA : Jurnal Penelitian Multidisiplin. 2, 12 (Dec. 2024), 618–628. DOI:https://doi.org/10.55681/armada.v2i12.4626.